Welcome to Latner.ng! This Privacy Policy explains how Latner Enterprise ("Latner.ng,", "Latner" "we," "us," or "our") collects, uses, discloses, and protects your information when you use our website, services, and platform (collectively, the "Service").
By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service..
Personal Data: Any
information relating to an identified or identifiable natural person.
Data Subject: The identified or
identifiable natural person to whom Personal Data relates.
Data Controller: The entity that determines
the purposes and means of the processing of Personal Data.
Data Processor: The entity that processes
Personal Data on behalf of the Data Controller.
NDPA: Nigeria Data Protection Act 2023,
the Nigeria Data Protection Commission ("NDPC") and its issued regulations, and any succeeding
or subsidiary legislation.
We may collect various types of information in connection with the Service, including:
Account Information:
When you register for an account (as a Landlord, Tenant, or Account Manager), we collect
information such as your name, email address, phone number, physical address, business name (if
applicable), and password.
Property Information (for Landlords):
Details about the rental properties you manage, such as address, type, size, rental rates, and
tenant information.
Tenant Information (provided by Landlords or
Tenants): Names, contact details (email, phone), lease agreement details, payment
history, and any other information relevant to the tenancy managed through the Service.
Financial Information: For processing
payments (e.g., rent, subscription fees), we may collect bank account details or payment card
information. This information is often processed directly by our third-party payment processors.
Documents: Information contained in
documents you upload, such as lease agreements, identification documents (for verification
purposes, where applicable and legally permitted), and property-related documents.
Communications: When you contact us for
support, provide feedback, or communicate with other users through the platform, we may collect
records of those communications.
Usage Data: We
collect information about how you interact with our Service. This includes IP addresses, browser
types, device information (such as operating system), pages viewed, features used, access times,
and referring website addresses.
Cookies and Similar Technologies: We use
cookies, web beacons, and similar tracking technologies to collect information about your Browse
activities, personalize your experience, and analyze Service usage. Please see our "Cookies and
Tracking Technologies" section below for more details.
We may receive information about you from third-party services if you choose to integrate or link them with Latner.ng, or if other users (e.g., a Landlord adding a Tenant) provide your information.
Where the visitor-management features are used, we process information about visitors and visits, including the visitor's name, phone number, visit type and purpose, the address or origin provided, scheduled and actual visit times, the resident/host being visited, sign-in and sign-out records, community membership, and the use of access or daily codes. This information is typically provided by residents, hosts, or reception staff about themselves and their visitors. We also process device push-notification tokens to deliver visit, reception, and emergency/panic alerts.
We use the information we collect for various purposes, including:
Create and manage user accounts.
Enable rental space management, including listing properties, managing leases, and tracking
finances.
Process payments for rent and subscription fees.
Facilitate communication between Landlords, Tenants, and Account Managers.
Provide automated reminders and notifications.
Offer customer support.
Understand how users access and use the Service to improve its
functionality and user experience.
Develop new features and services.
Personalize content and features for you.
Track Service performance and usage metrics.
Conduct research and analysis.
Verify accounts and activity.
Monitor for and prevent fraudulent or illegal activities.
Enforce our Terms and Conditions.
Send you service-related announcements, updates, security alerts, and
administrative messages.
Respond to your comments, questions, and requests.
Send you marketing and promotional communications (where you have consented or where permitted
by law). You can opt-out of these communications at any time.
Comply with binding legal obligations that apply to us. We resist, review,
and narrow government, law-enforcement, or other third-party requests for your data, and only
disclose where legally compelled - see "How We Share Your Information" below.
We do not sell your Personal Data. We may share your information in the
following circumstances:
Information is shared between Landlords and their respective Tenants (and
associated Account Managers) as necessary for the rental management process (e.g., lease
details, payment status, communications).
Where visitor management is used, visit and visitor information is shared with the reception team
and managers responsible for the relevant building/community so they can review, approve, and
process visits. Visitor and appointment data is scoped to the community it belongs to.
Information is shared between Landlords and their respective Tenants (and
associated Account Managers) as necessary for the rental management process (e.g., lease
details, payment status, communications).
Payment processors
Cloud hosting providers
Analytics providers
Communication tools
Push notification delivery providers (e.g., Expo, Apple, Google)
Customer support software providers These providers are authorized to use your information only
as necessary to provide these services to us and are obligated to protect your information.
We treat your data as private and do not volunteer it to anyone. We will
disclose Personal Data to a court, government, regulatory, or law-enforcement authority only where
we are legally compelled to do so by a valid, binding, and properly issued legal order or
obligation. Before disclosing anything, and to the fullest extent the law allows, we will: (i)
review every request for legal validity, authority, and scope; (ii) refuse and, where
appropriate, formally challenge or seek to narrow any request that is overbroad, vague,
improperly issued, or unlawful; (iii) require formal legal process rather than informal or
voluntary requests; (iv) disclose only the minimum data strictly necessary to comply; and (v)
notify the affected user so they can seek their own remedy, unless we are legally prohibited from
doing so. We will exhaust the legal avenues reasonably available to us before any disclosure is
made. Separately, we may disclose information where strictly necessary to protect a person's life
or safety, or to establish, exercise, or defend legal claims - in each case limited to what is
necessary.
If Latner.ng is involved in a merger, acquisition, financing due
diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of
service to another provider, your information may be sold or transferred as part of such a
transaction as permitted by law and/or contract.
We may share your information with third parties when we have your
explicit consent to do so.
Latner.ng acts as a Data Controller for the Personal Data you provide
directly to us to create and manage your account and to use our Service (e.g., your registration
information, billing details).
When Landlords use our Service to manage their properties and tenants, the Landlord is generally
the Data Controller for the Personal Data related to their tenants and properties. In this
capacity, Latner.ng acts as a Data Processor on behalf of the Landlord, processing such data in
accordance with the Landlord's instructions and our Terms and Conditions. Landlords are
responsible for ensuring they have a lawful basis for collecting and processing their tenants'
Personal Data through our Service.
We will only collect and process your Personal Data where we have a
lawful basis to do so. Lawful bases include:
Consent: Where you
have given us explicit consent to process your Personal Data for a specific purpose.
Contract: Where processing is necessary
for the performance of a contract with you (e.g., to deliver the Latner.ng Service you have
subscribed to).
Legal Obligation: Where processing is
necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: Where processing is
necessary for our legitimate interests (or those of a third party), provided your fundamental
rights and freedoms do not override those interests. Our legitimate interests include providing,
improving, and securing our Service, and for direct marketing (where permissible).
Vital Interests: Where processing is
necessary to protect your life or safety, or that of another person - for example, when handling
emergency or panic alerts raised through the Service.
Public Interest: Where processing is
necessary for the performance of a task carried out in the public interest or in the exercise of
official authority, to the extent this applies to us.
We implement reasonable technical and organizational measures designed to
protect the security of your Personal Data from loss, misuse, unauthorized access, disclosure,
alteration, and destruction. These measures may include encryption, access controls, and secure
software development practices.
However, please note that no method of transmission over the Internet or method of electronic
storage is 100% secure. Therefore, while we strive to use commercially acceptable means to
protect your Personal Data, we cannot guarantee its absolute security.
We will retain your Personal Data for as long as your account is active or as needed to provide you with the Service. We may also retain and use your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need to process your Personal Data for the purposes set out in this Privacy Policy, we will delete or anonymize your Personal Data.
Depending on your location and applicable law, you may have the following
rights regarding your Personal Data:
Right to Access:
You have the right to request copies of your Personal Data.
Right to Rectification: You have the right
to request that we correct any information you believe is inaccurate or complete information you
believe is incomplete.
Right to Erasure (Right to be Forgotten):
You have the right to request that we erase your Personal Data, under certain conditions.
Right to Restrict Processing: You have the
right to request that we restrict the processing of your Personal Data, under certain
conditions.
Right to Object to Processing: You have
the right to object to our processing of your Personal Data, under certain conditions (e.g., for
direct marketing).
Right to Data Portability: You have the
right to request that we transfer the data that we have collected to another organization, or
directly to you, under certain conditions.
Right to Withdraw Consent: If we are
processing your Personal Data based on your consent, you have the right to withdraw your consent
at any time.
Right to Lodge a Complaint: You have the
right to lodge a complaint with a supervisory authority. In Nigeria, this is the Nigeria Data
Protection Commission (NDPC).
To exercise any of these rights, please contact us using the contact details provided below. We
may need to verify your identity before processing your request.
To request deletion of your account and associated data, you can use our
Account Deletion request form.
Our information, including Personal Data, may be transferred to - and
maintained on - computers located outside of your state, province, country, or other
governmental jurisdiction where the data protection laws may differ from those in your
jurisdiction.
If we transfer your Personal Data outside of Nigeria, we will ensure that appropriate safeguards
are in place to protect your Personal Data in accordance with the NDPA and other applicable
laws. These safeguards may include adequacy decisions by the relevant authorities or the use of
Standard Contractual Clauses.
We use cookies and similar tracking technologies (like web beacons and pixels) to collect and use Personal Data about you, we do not use cookies to serve interest-based advertising.
What are Cookies?
Cookies are small text files placed on your device to store data that can be recalled by a web
server in the domain that placed the cookie.
How We Use Cookies: We use cookies to:
Authenticate you and keep you signed in.
Remember your preferences and settings.
Understand how our Service is being used.
Measure the effectiveness of our marketing campaigns.
Your Choices: Most web browsers are set to
accept cookies by default. If you prefer, you can usually choose to set your browser to remove
or reject browser cookies. Please note that if you choose to remove or reject cookies, this
could affect the availability and functionality of our Service.
Our Service is not directed to individuals under the age of 18 ("Children"). We do not knowingly collect Personal Data from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take steps to remove that information from our servers
Our mobile application may request the following device permissions. Each
is optional and requested only when needed for a specific feature; you can decline and, where
applicable, provide the information manually.
Contacts: When creating a visitor booking,
we may request access to your contacts so you can select a visitor directly from your phonebook.
If you select a contact, we collect that contact's name, phone number, and any details you choose
to add. This is stored as part of the visit record and used only for that booking. You may
instead enter visitor details manually.
Camera and Media Library: To report or
describe an issue, you may attach images or video. We request access to your camera and media
library for this purpose. Attached media is stored securely and is visible only to the managers
or reception team handling your report.
Push Notifications: We process device
push-notification tokens to deliver visit, reception, and emergency/panic alerts.
You can grant or revoke these permissions at any time in your device settings; revoking a
permission may limit the related features.
We maintain procedures to detect, investigate, and respond to security incidents. If we become aware of a breach affecting your Personal Data, we will take reasonable steps to contain and remediate it and to investigate its cause. Where a breach is likely to result in a risk to your rights and freedoms, we will notify the Nigeria Data Protection Commission (NDPC) and affected users within the timeframes required by the NDPA, describing the nature of the breach and the steps we are taking. We will cooperate with regulators and, where appropriate, law-enforcement authorities.
We may create aggregated, anonymized, or de-identified data from Personal Data (for example, usage statistics and trends) that can no longer reasonably be used to identify you. We may use and share such data for any lawful purpose, including analytics, research, improving the Service, and reporting to partners or investors. Because this data does not identify you, it is not treated as Personal Data under this Privacy Policy.
If you provide us with Personal Data about another person (for example, a tenant, co-occupant, visitor, or emergency contact), you confirm that you are authorized to share it and that you have informed that person and obtained any consent required by applicable law. You are responsible for ensuring your disclosure complies with the NDPA and other applicable laws, and for directing them to this Privacy Policy where appropriate.
If you apply for a role with us, we process the Personal Data in your application (such as your contact details, CV/resume, work history, and any information you provide) to assess your application, communicate with you, and carry out recruitment. We rely on your consent and our legitimate interest in recruiting. We retain applicant data only for as long as necessary for the recruitment process and any legitimate follow-up, unless you ask us to delete it sooner.
You can opt out of marketing and promotional communications at any time by using the unsubscribe link in our emails, adjusting your notification preferences in your account, or contacting us at privacy@latner.ng. Even if you opt out of marketing, we may still send you essential service-related messages (such as security alerts, billing notices, and account or visit notifications) that are necessary to operate the Service.
Community announcements, notices, and similar communications within the Service are issued by community management or administrators to residents and users. The Service does not provide public message boards or features through which the content or Personal Data you submit is made visible to other users. The Personal Data you provide is used only to operate the Service as described in this Privacy Policy and is not published to, or shared with, other users.
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our Privacy Policy from time to time. We will notify you of
any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date
at the top of this Privacy Policy. We may also provide you with notice through the Service or by
email.
You are advised to review this Privacy Policy periodically for any changes. Changes to this
Privacy Policy are effective when they are posted on this page.
This section explains how Personal Data is handled when the
visitor-management features are used.
Controller and Roles: For visitor and visit
data captured through a building or estate, the building owner or operator (and/or their
managers) is generally the Data Controller, and Latner.ng acts as a Data Processor on their
behalf. The operator is responsible for having a lawful basis to collect visitor Personal Data
and for informing visitors how their data is used.
What We Process: Visitor name and phone
number, visit type and purpose, the address/origin provided, scheduled and actual visit times,
sign-in/sign-out records, the resident/host being visited, community membership, access/daily
code usage, and push-notification tokens used to deliver alerts.
Purpose: To create, route, and manage
visitor requests and appointments; to allow the correct reception team and managers to verify and
process visits; to deliver visit, reception, and emergency/panic notifications; and to maintain
visit history for security and record-keeping.
Who Can See It: Visit and visitor data is
visible to the resident/host involved, the reception team for the relevant community, and the
managers responsible for that building. It is scoped to the community the visit belongs to.
Visitors' Rights: Visitors are Data Subjects
and may exercise the rights described in Section 9. As Latner.ng typically processes visitor data
on behalf of the building operator, requests may be directed to the operator and/or to us using
the contact details below.
Emergency Alerts: The panic/emergency feature
sends in-app notifications to reception and managers on a best-effort basis. It is not a monitored
emergency service and is not a substitute for contacting official emergency services.
If you have any questions about this Privacy Policy, your data protection
rights, or our data practices, please contact us:
Latner Enterprise
8 Ethiope Cl, Maitama, Abuja 904101, Federal Capital Territory
privacy@latner.ng
09022242222
To request deletion of your account and associated data, use our
Account Deletion request form.